Terms & Conditions

FoodWorks Online Shopping Agreement
When shopping online, you the customer, enter into a binding agreement with FoodWorks, Superwickham Pty Ltd 45645753055 and agree to the Terms and Conditions outlined below. By completing your registration online or placing an order, you are bound by these Terms and Conditions and agree to comply fully.

1 General
1.1 You, the customer, may place orders through the site in accordance with the Terms and Conditions.

1.2 When placing an order, you, the customer, enter into a contract with the store for the purchase of said goods at the advertised price listed on the site, including any and all additional charges including but not limited to Service Fees, Delivery Fees or any other fees outlined by the Site.

1.3 We may require additional details from you, the customer, to complete your order. If this is required the store will contact you directly.

1.4 You agree that the information you provide is accurate, current and not misleading in any way.

1.5 We reserve the right to reject your order for any reason. If we do reject an order placed through the Site, we will do our best to contact you in a reasonable time to discuss the matter. 

1.6 If you are under 18 years of age, then you must obtain your parent or guardian’s consent before using the Site, its features or placing an order.

1.7 As well as complying with these Terms and Conditions, in regards to the sale of tobacco and liquor items, or any other restricted items, you must also fully comply with all relevant State and Federal legislation.

1.8 The minimum purchase price for an order to be delivered is $30. This excludes any service fees, delivery fees or additional charges.

Delivery of Goods
2.1 FoodWorks will only deliver goods ordered through the Site to an address within our delivery range. For the purpose of the Terms and Conditions, this distance is 30km from the store. Please contact the store directly to confirm delivery to your address if outside of this area.

2.2 FoodWorks will endeavour to meet preferred delivery times as selected by you during checkout, however this cannot be guaranteed. We will make all reasonable endeavours to ensure timely delivery. If your delivery is delayed, we will attempt to contact you with notification of this delay.

2.3 Upon delivery and receipt of goods, you take full ownership and responsibility for the condition of the goods delivered.

2.4 We will not deliver liquor or alcohol to a person who is intoxicated. 

2.5 If goods are unable to be delivered due to the above reasons and goods have to be re-delivered, a fee of up to $20 may be incurred.

2.6 If there is no one at the delivery address, or the person present is not of required age (18 years of age), the goods will not be left at the premises. We will endeavour to contact you should no one be present.

2.7 The person accepting delivery of goods may be required to provide photo identification, and when required, proof of age. If payment will be made by credit card, we may also require verification.

2.8 Goods will be delivered to the front door of the delivery address specified at time of checkout. Goods will not be left unattended, and a signature is required for receipt of goods. If you request delivery beyond the front door and we agree, then you are liable for any damage or loss incurred while delivering your goods

3 Cancellation or modification of an order
3.1 FoodWorks has the right to cancel or modify an order. An order will only be modified if you have accepted substitutions. If payment has been made for a delivery we cancel, the funds will be credited within 5 working days.

3.2 You may cancel or modify an order after it has been submitted to us. For delivery, an order may be cancelled or modified up to 2 hours before the beginning of the selected delivery window. Please contact the store to make any modifications or cancellations. For pickup orders, you may modify or cancel your order up to 1 hour before the pickup time. Any cancellation after this time may incur a $10 cancellation fee. Modifications after this time cannot be made.

4 Fees and charges
4.1 FoodWorks will charge the following fees. You agree to pay these fees and any additional fees outlined in the Terms and Conditions. In addition you agree to pay for the purchase of the goods.

4.2 You will pay the delivery fee as outlined at time of checkout.

4.3 You will pay the service fee as outlined at time of checkout.

4.4 Any cancellation fee for an order cancelled outside of the cancellation window.

4.5 Any other fees and charges set out in these Terms and Conditions.

4.6 All fees and charges specified and all prices quoted online include GST where applicable.

4.7 As with shopping in our supermarket, prices for our products change from time to time and FoodWorks does not provide notice of these changes. Subject to these terms and Conditions, the price you order your goods at online is the price you will be charged. For items where a price has decreased in-store between the time your order is submitted and we finalise the order, you will be charged the lower price.

4.8 In regards to weighted product, the actual total price charged may vary from the price online; however the price per kilogram will comply with the above clause.

4.9 If a product you have ordered is unavailable and you have elected to receive substitutions, you will be charged either the substituted products price on the price of the item you ordered, whichever is cheaper.

4.10 If you cancel an order within the accepted timeframe as outlined above, FoodWorks will provide a refund for any payments you have made within 5 business days.

5 Payment methods
5.1 You agree to make full payment for all purchased goods and any applicable fees or charges by one of the accepted payment methods. The accepted payment methods are:
  • EFTPOS or Credit Card
  • Cash on pickup or delivery
  • Account charge (existing account customers)
5.2 If we are unable to successfully process any payment for an order you have placed, we will first attempt to contact you in relation to the order to arrange alternative payment. If we are unable to contact you we can, at our complete discretion, cancel your order.

5.3 You must not attempt to pay for any orders by unlawful or fraudulent means.

5.4 FoodWorks will provide you a full receipt at time of delivery or collection of your order which specifies all fees and charges, prices for all items and any applicable discounts.

6 Product substitutions
6.1 You understand that from time to time, products may be temporarily unavailable. When this does happen, you will not be provided with that product.

6.2 If you choose to accept substitutions, then any unavailable products will be substituted to the best of our ability.

6.3 We will attempt to provide a substitute of similar quality and value to the product that is not available.

6.4 Where a suitable substitution is not available we will not provide any product and you will not be charged for the unavailable item.

6.5 Subject to the above points, we will endeavour to meet any specific requests you make in relation to substituted products but you acknowledge that we may not be able to accommodate these requests and that we are only bound to the meet the conditions specified here.   

6.6 If a product is unavailable and you elect to receive substitutions, you agree to pay either the substituted products’ current store price or the price of the item originally ordered, whichever is cheaper.

7 Missing or damaged products
7.1 We provide a full receipt outlining products we have supplied. In the event that an item is missing, please first review your receipt to confirm if the item has been charged. If an item is unavailable and either you have elected not to receive substitutions or we were unable to substitute the missing item we will not have charged you. If we have charged you for an item that was not provided, please contact the store within 24 hours. If we determine that the product was not provided, we will arrange either a replacement or a refund.

7.2 If you receive a damaged or faulty item, or are unsatisfied with the quality of any goods, please contact the store within 8 hours and we will, at our discretion, provide you a refund or replacement. You must provide the original receipt in order for us to be able to provide a refund or replacement.    
Business Customers
Spend over $30 and we'll Deliver for Free
Orders under $30 - Delivery = $5

Business Delivery Timetable

Monday 8am - 10am (cut off Friday 2pm)
Wednesday 8am - 10am (cut off Tuesday 2pm)

Household Customers
Spend over $100 and we'll Deliver for Free
Orders under $100 - Delivery = $5

Home Delivery Timetable

Mon - Fri 4.30pm - 5.30pm & 5.30pm - 6.30pm (cut off 3.30pm)
Sat & Sun 4.30pm - 5.30pm (cut off 3.30pm)